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Return Policy

Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.

Need to Return a product?

To return a product at Expert Die, Inc., you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at service@expertdie.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-706-277-4854
Monday - Friday: 7 a.m. - 5 p.m. CT
Saturday: 9 a.m. - 5 p.m. CT
By e-mail: xpertdie@alltel.net

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Expert Die, Inc. accepts returns on merchandise from select manufacturers within 30 days. However, Expert Die, Inc.  reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

  A FULL CASH REFUND

  ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Expert Die, Inc.  on returned items, and Expert Die, Inc. will pay the shipping charges on the replacement or exchange item(s) going back.

  SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND Expert Die, Inc.  WILL COVER THE SHIPPING CHARGE

  • Expert Die, Inc.
    885 Cavender Road SE
    Dalton, GA   30721

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Expert Die Inc.'s  discretion. Please be aware that specific manufacturers have more restrictive return policies.